Topics: Know what you can promise.
- Situation
- A prospect needs new staff accounts created automatically from day one. An old product page says it's coming; the security review needs a definite answer.
- Agent
- Checks the code and security documents, finds that automatic provisioning is missing, and identifies an existing spreadsheet import as an alternative.
- Tom
- Offers the import with the limitation made clear, and shares the topic so colleagues can reuse the answer and its sources.